Questions We Ask

Questions We Ask For a Smooth Journey

At Jones Piano Services, we ensure every piano move is executed with precision, but we need your input to set the stage. Here’s what we need to know for a successful move.

What Type of Piano or Organ Do You Have?

Every piano and organ has its own character, from upright spinets to grand pianos or console organs, each with unique moving needs. Visit our Piano Types page, featuring clear images and descriptions, to identify your instrument accurately, ensuring we bring the right team and tools for a flawless move.

Is It a Player Piano?

Player pianos carry an extra 150–300 pounds, requiring additional movers in some cases. Knowing this upfront allows us to plan effectively, keeping your piano’s journey smooth and secure.

Are There Any Steps?

Steps at pickup or delivery locations add complexity. We need details: Are there porch or indoor stairs? Are they carpeted, hardwood, or concrete? Any turns or landings? Available space? These factors determine our equipment and crew, ensuring safe navigation of your piano’s path.

Any Adverse Terrain?

Will your piano cross gravel, grass, or inclines? Such conditions require specific gear, planning, and additional crew members. Sharing these details in advance helps us deploy the right resources, safeguarding your instrument.

Is the Move Within Lexington?

Our pricing is optimized for moves within Lexington, KY. For out-of-town relocations, we calculate mileage based on exact addresses. Providing precise pickup and delivery information ensures an accurate quote, avoiding unexpected costs.

Why These Questions Matter

Piano moving is a craft refined over decades. Without the right details, risks to your piano—or our team—rise. Our time-tested techniques and equipment, honed through the years, depend on understanding each move’s specifics. By answering these questions, you help us deliver your piano in perfect condition.
 

Measuring a Grand Piano

Grand pianos, ranging from 4.5’ to 9’ in length, require varying crew sizes based on their dimensions. We also select specialized equipment, like padded skids, based on size.

Refer to the image below to measure your grand piano accurately. You're measuring in feet and inches, from the front of the keys to the back of the curve, as shown by the red bracket below.

Is your piano an upright? Identify it here
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FAQs: Questions We Get Asked Often

Ready to See Our Process in Motion?

Discover how Jones Piano Services perfects every move with our proprietary method! Visit our step-by-step moving process page to explore our expert techniques.

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Hired Jones Piano Services to move a Piano from Frankfort to Lexington, very nice to work with, they were on time, courteous, efficient, knowledgeable and had the right equipment to make the job easy and safe. Their rates were amazing too and I would definitely recommend this company to you. Thanks guys.

H. Haley, Lexington, KY via Facebook Review

On time, quick, and had all the materials to move the piano. No scratches on the floor or nicks on the walls. Our house required many twists and turns, but they managed it effortlessly and were true professionals!

V. Marise, Lexington, KY via Facebook Review

HIGHLY recommend Jones Piano Services, they were fast, efficient and very careful. 😊👍🏻👏🏻

T. Lovan, Lexington, KY via Facebook Review

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