At Jones Piano Services, we’re committed to protecting your privacy with the same care we give your cherished piano. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or request a quote. Let’s ensure your data plays a harmonious note with us!
1. Information We Collect
When you use our website, we may collect personal details like your name, email, phone number, and address through our contact form or quote requests on the Questions We Ask page. We also use cookies to track general demographics and conversions via Google Analytics, helping us improve your experience. Rest assured, we’ll never sell your information to third parties.
2. How We Use Your Information
Your details help us provide accurate quotes, schedule your piano move, and respond to inquiries with precision. We may use cookies to analyze website trends, ensuring our services hit the right chord for you. If you opt-in, we might send occasional updates about piano care tips or special offers.
3. Sharing Your Information
We may share your data with trusted partners, like Google for analytics or hosting providers, but only to support our services. These partners are bound by strict agreements to protect your information. We don’t share your data for marketing purposes without your consent.
4. Data Security
We safeguard your information with secure measures, like encryption and restricted access, to prevent unauthorized use. While no system is perfect, we’re dedicated to keeping your data as safe as a piano in our custom padded bags.
5. Your Rights
You have the right to access, update, or delete your personal information at any time—just reach out to us. You can also opt-out of cookies or marketing emails by contacting us or adjusting your browser settings. We’ll respond to your requests promptly, ensuring your privacy stays in perfect pitch.
6. Data Retention
We keep your information only as long as necessary to provide our services or meet legal requirements, typically up to 3 years after your last interaction with us. After that, we’ll securely delete it, unless you request otherwise.
7. Children’s Privacy
Our website isn’t intended for children under 13, and we don’t knowingly collect their data. If we learn of such data, we’ll delete it immediately.
8. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you via website notice, so you’re always in the loop.
9. Contact Us
Questions about your privacy? Contact Virginia Jones at privacy@jonespianoservices.com or call us at (859) 255-8856. We’re here to ensure your data—and your piano—stays in perfect harmony!
Effective Date: May 29, 2025